Services Director – Houston, TX

By January 26, 2017 Uncategorized No Comments

Company Profile

Detechtion Technologies™ is the market leading Industrial IoT and mobile application provider enabling the digital oilfield. Through its Enalysis™, Enbase™ and Fieldlink™ product lines, Detechtion offers solutions for chemical injection, compression, and other production operations. These products and services span telematics, monitoring, control, predictive analytics, visualization and integration with other systems so that the vision of the digital oilfield will finally be achieved. Over 100 customers and thousands of users depend on Detechtion Technologies to monitor and manage over 10,000 assets worldwide.

Position Title

Services Director

Reports To

SVP Products & Services

Location

Houston, TX

Key Responsibilities

  • Develop thorough knowledge of customer organizations, needs and plans
  • Foster relationships with key contacts representing field, corporate and IT sponsors
  • Gather requirements, scope, and estimate / quote / propose new work with existing customers
  • Work with customers to schedule work including hardware, Detechtion field services, and 3rd party partner field services as well as coordinate as needed with Detechtion Engineering Services, Support and R&D teams
  • Balance resource and hardware needs against capacity / availability
  • Provide oversight, management and proactive status communication to ongoing customer implementations and deployments of the Enbase™ product line
  • Work with customers (both service companies and their end user customers) to understand and meet their integration needs
  • Identify customer risks and issues and work in a timely fashion to provide proactive mitigation and remediation as necessary to ensure customer satisfaction
  • Ensure consistent, high quality installations of Enbase™ hardware that meets customer needs and Detechtion best practices
  • Ensure consistent, high quality implementations of Enbase™ software that meets customer needs and Detechtion best practices
  • Work with Detechtion executive team to ensure required resources are well understood
  • Work with Finance to establish hardware forecasts and appropriate inventory levels
  • Work with Sales to execute account plans for existing customers and support sales efforts (including pilots) for new customers

Personal Characteristics

  • High energy, attention to detail, a strong work ethic and a determination to deliver results and add value
  • Strong experience, maturity and common sense
  • Positive attitude and a passion for customer service, including staying cool under pressure
  • Quick learner with ability to understand complex technical issues and facilitate focused corrective actions to make the customer successful
  • Interested in customer, company and personal success
  • Flexible and able to adjust to rapidly changing circumstances and priorities
  • “Can do” attitude with a willingness to dive into details and be “hands on” when needed
  • Ability to lead a team towards shared goals & objectives, including leading by example
  • Strong sense of ownership and accountability, especially related to deadlines
  • Excellent personal presence and communication skills
  • Highly ethical with unquestionable integrity
  • Low ego and collaborative style

Qualifications

  • 5-7+ years working experience
  • Previous experience in technology or software professional services
  • Previous oil & gas industry experience
  • Previous project management / team leadership experience
  • S. in Engineering or Science
  • Excellent written and oral communication skills
  • Ability to travel 30% of the time (primarily in the US and Canada)

Compensation Package

  • Competitive base salary plus bonus plan eligibility.
  • Standard company benefits such as 401K, health insurance, etc.
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