Houston, TX |
In this case study, Detechtion Technologies implemented the Fieldlink mobile platform to improve issue resolution in the field even when third party vendors are involved.
The Mission:
The Client was having difficulty following up on issues found in the field by 3rd party technicians working at their sites. Emails, texts, paper and phone calls were the means to identify and track an issue found to resolution. Issues were found, but dropped, fixed at the wrong site, forgotten or even addressed without proper communication.
Background:
Headquartered in Houston, TX, this international oil and gas exploration and production company with operations in the United States, Middle East and Latin America, is one of the largest U.S. oil and gas companies, based on equity market capitalization. The company’s midstream and marketing segment purchases, markets, gathers, processes, transports and stores hydrocarbons and other commodities.
The Solution:
Based on a checklist of items to look for, the field tech can add a task or a follow up item in Fieldlink which is emailed and tracked as a work order. It is assigned to a group of people (like a 3rd party vendor) or to someone individually. The Client now has visibility into all issues created, with status and other detail to ensure issues are addressed and completed appropriately and accurately.
The Impact:
The Client now has full visibility into all issues identified in the field, either by their employees or 3rd party vendors with no more dropped issues or incorrect solutions.
